Covers the complete battery and all its components. Additionally, the battery is guaranteed to maintain no less than 80% of its rated capacity throughout the 7 years.
If the product is found to fall under the terms of our warranty, LiFeTek will repair or replace the unit, and also refund the cost of the freight.
After the 7-year warranty period ends, the battery is additionally covered for 3 years against Battery Management System (BMS) failure and any manufacturer defects that prevent the battery from functioning as intended. Natural capacity loss due to age and the remaining capacity level during the 3-year period are not covered under warranty.
If the product is found to fall under the terms of our warranty, LiFeTek will repair or replace the unit. The customer is responsible for any freight fees incurred when delivering the battery for repair and receiving it after repair or replacement.
Please note that it is the customer's responsibility to arrange return of the items for an alleged fault or warranty claim unless where the item has been damaged in transit / delivery to the customer. Please retain your receipt if booking a warranty shipping return so that LiFeTek can process your refund and return the battery to your nominated shipping address.
Consumer Protections
If you have purchased a product from us, you should be aware that our warranty is provided in addition to other consumer rights held by Australian consumer law.
Our goods come with guarantees that cannot be excluded under the law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Warranty Claims
If an issue arises that potentially points to the battery being at fault, customers are encouraged to contact the place of purchase or installation as their first point of contact for troubleshooting. LiFeTek will provide assistance to your supplier and proceed with the warranty process if there is reason to believe the battery is faulty. To make a warranty claim, please contact LiFeTek via our website warranty support application. As part of our warranty process, you will need to speak with a member of our support team who will assist you with all technical inquiries and safety precautions when handling damaged batteries.
Submit a ClaimOur Commitment to Quality and Service
At LiFeTek, we are committed to upholding the highest standards of quality in our products, so our customers can feel assured about their purchase. Should any technical issues arise, we provide generous warranty terms and dedicated technical support for all our products.
Submit a Warranty Claim or Support Request
Provide as much information as possible to help us better assist you, and be sure to review our Warranty Terms above for detailed information about the warranty process.